Need help with an insurance claim?
Our claims department are available 24 hours on 1890 24 7 365
Our Motor Claims Service Promise
Our Motor Claims Service Promise
Our dedicated motor claims handlers are just a call away and will record the details of your claim, tell you what to expect from us, and take you through what to do next including-
- Getting you and your car to safety
- Dealing with third parties
- Arranging repairs using our approved garage network
- Fully guaranteed repair work
- No estimates required
- No paperwork for you
- Get more information about our Motor Claims Service
Our Home Claims Service Promise
Our Home Claims Service Promise
Our dedicated home claims handlers are just a call away and will record the details of your claim, tell you what to expect from us, and take you through what to do next including-
- 24 hour Emergency call out with work carried out immediately
- Approved Building Contractors from all around Ireland
- Fully guaranteed repair work
- No estimates required
- No paperwork for you
- For more information about our Home Claims Service
Need to make a claim?
Need to make a claim?
Need to make a claim? No problem, after all, that’s why you bought insurance from AXA. Here are some helpful Do's and Dont's when it comes to claiming-
Motor Insurance Claims - Do's and Dont's
- DO make sure no one is injured. If you have any doubts ring 999.
- DO get the registration numbers of the other vehicle(s) involved.
- DO get the insurance details (insurer and policy number) from their insurance disc(s).
- DO get the phone numbers of the other people involved.
- DO try to take some photos of the scene using your mobile phone (from a safe place).
- DO ring AXA on 1890 247365 as soon as possible.
- DON'T admit liability, even if you think the accident is your fault.
- DON'T sign any statements or other documents the other people may have prepared.
- DON'T move your vehicle until it is safe and legal to do so.
- DON'T forget to ring us first regarding repairs to your own vehicle, it could save you money.
For more information about our Motor Claims Service please click here
Home Insurance Claims - Do's and Dont's
- DO put your personal safety first at all times.
- DO contact a plumber or builder if you need emergency repairs (in the event of water damage or a break-in)
- DO move soft furnishings or carpets to higher ground (in the event of water damage)
- DO try to take some photos of the scene using your mobile phone (from a safe place).
- DO put yourself in the hands of experts who are on your side. Ring AXA on 1890 24 7 365.
- DON'T arrange for non-emergency repairs without checking with AXA first.
- DON'T engage any builders to start any structural repairs without our agreement.
- DON'T dispose of any damaged property until we have had the chance to examine it.
- DON'T throw away any paper work, you'll need this to support your claim.
For more information about our Home Claims Service please click here
How to make a claim when you're abroad
Claim when abroad
If you're outside of Ireland and you need to make a claim on any of our insurance products, you can call us on 00353-1-858-3200 (day or night). We’ll make arrangements to get you immediate assistance if you need it and keep paperwork to a minimum.