AXA Insurance Claims

AXA Insurance Claims Support

We're here to help. Call us on 1890 247365

Home Claims

"What you can do to help protect your home(s) this winter" - Helpful Hints

Motor Claims

"What you can do to help be safer on the road this winter" - Helpful Hints

Our Home Claims Service Promise

Our dedicated home claims handlers are just a call away and will record the details of your claim, tell you what to expect from us, and take you through what to do next including-

  • 24 hour Emergency call out with work carried out immediately

  • Approved Building Contractors from all around Ireland

  • Fully guaranteed repair work

  • No estimates required

  • No paperwork for you

  • For more information about our Home Claims Service

Our Motor Claims Service Promise

Our dedicated motor claims handlers are just a call away and will record the details of your claim, tell you what to expect from us, and take you through what to do next including-

  • Getting you and your car to safety

  • Dealing with third parties

  • Arranging repairs using our approved garage network

  • Fully guaranteed repair work

  • No estimates required

  • No paperwork for you

  • Get more information about our Motor Claims Service

Need to make a claim? No problem, after all, that’s why you bought insurance from AXA. Here are some helpful Do's and Dont's when it comes to claiming-


Home Insurance Claims - Do's and Dont's

  • DO put your personal safety first at all times.

  • DO contact a plumber or builder if you need emergency repairs (in the event of water damage or a break-in)

  • DO move soft furnishings or carpets to higher ground (in the event of water damage)

  • DO try to take some photos of the scene using your mobile phone (from a safe place).

  • DO put yourself in the hands of experts who are on your side. Ring AXA on 1890 247365.

  • DON'T arrange for non-emergency repairs without checking with AXA first.

  • DON'T engage any builders to start any structural repairs without our agreement.

  • DON'T dispose of any damaged property until we have had the chance to examine it.

  • DON'T throw away any paper work, you'll need this to support your claim.

For more information about our Home Claims Service please click here

Motor Insurance Claims - Do's and Dont's

  • DO make sure no one is injured. If you have any doubts ring 999.

  • DO get the registration numbers of the other vehicle(s) involved.

  • DO get the insurance details (insurer and policy number) from their insurance disc(s).

  • DO get the phone numbers of the other people involved.

  • DO try to take some photos of the scene using your mobile phone (from a safe place).

  • DO ring AXA on 1890 247365 as soon as possible.

  • DON'T admit liability, even if you think the accident is your fault.

  • DON'T sign any statements or other documents the other people may have prepared.

  • DON'T move your vehicle until it is safe and legal to do so.

  • DON'T forget to ring us first regarding repairs to your own vehicle, it could save you money.

For more information about our Motor Claims Service please click here

how to make a claim when you're abroad

If you're outside of Ireland and you need to make a claim on any of our insurance products, you can call us on 00353-1-858-3200
(day or night). We’ll make arrangements to get you immediate assistance if you need it and keep paperwork to a minimum.