This FAQ has been created to answer most of your queries on our car insurance policy. Should you not find the answer you're looking for, feel free to contact us on 1890 24 7 365.
The easiest way is to ring us on 1890 24 7 365. We will handle everything and try to make things as painless as possible.
Contact us and we will handle everything. Do not reply to any correspondence – instead, pass it on to us.
If you use an AXA approved repairer, your car will be repaired (with a 3 year guarantee on parts) in the fastest possible time and, in the meantime, we will provide you with a replacement car for a maximum of 7 days.
Yes, but we would only do so if absolutely necessary.
Under the Central Bank of Ireland consumer protection code, we can only communicate with the policyholder for the duration of any claim. If, for any reason, you wish to nominate a representative, under the code you must give us your written permission to deal with that representative. This must be submitted as a letter or an email.
Please contact us on 1890 24 7 365 if you have any queries.
We will give you the market value of your car (less the policy excess) unless you have previously purchased depreciation cover.
If you have comprehensive or third party fire & theft car insurance cover and your car was bought new, is less than 12 months old and the cost of repairs is more than 60% of the replacement cost, we will pay for a new identical model.
If you claim for accidental damage to your car, you have to pay the first portion of any claim. The amount you pay is called an excess. Please check your policy schedule to find out the amount of your excess.
For every year where you do not claim on the policy (up 5 years), we will give you a discount. The maximum no claims discount is 75%. If you claim you could lose some or all of this.
Yes, you can protect your no claims discount for a small extra charge. And, when you have had a maximum no claims discount with us for 10 years we will protect it free of charge for life.
You must tell us and the Gardai. As long as you have theft cover, we will give you the market value of your car if it is not recovered.
If your car breaks down or just won’t start, one phone call to our Motor Breakdown Assistance centre will put things right. We’ll send a mechanic to help you. If things can’t be fixed on the spot, we will tow your car to your home or aa local garage (whichever is nearer) and, if needs be, help you to complete your journey.
If you have bought Motor Breakdown Assistance, we can help you. We will pay for one hours labour to get into your vehicle.
If you have comprehensive or third party, fire & theft cover and your keys were taken from your home by burglars, we will pay up to €750 to get new keys or an alarm remote control made up. Otherwise your policy does not cover you.
Your policy will cover your journey to and from work. If you use it in connection with your work, please contact us to make sure you are protected.
No. Loss or damage caused by theft or attempted theft if the keys (or keyless entry system) are left unsecured or left in or on an unattended car is not covered.
Most of our customers (aged over 25 years and with a full licence) have automatic third party cover to drive someone else’s car. The easiest way to see if you are covered is to check your certificate of insurance.
When you’ve been with us for 3 years with comprehensive cover, we will upgrade your third party “driving of other cars” to comprehensive driving of other cars, at no extra cost.
The easiest way is to read your certificate of insurance. Paragraph Six will clearly explain who can drive. Other drivers will be named or described.
If you are not happy with the service we give you, contact your branch. If you are still unhappy, contact our customer care team on 1890 24 7 365.
You are not covered for wear and tear, routine mechanical faults, loss in value, punctures or tyre damage and parking, speeding fines and so on.
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If you have a separate spam-filtering software program installed on your computer then you will need to add AXA.ie to any filters or whitelists which are specified within your particular program.
Unfortunately it is not possible to override NTL’s automatic spam filtering mechanism. The best option we can suggest is to set up a spam folder and review its contents regularly. This would be done as follows:
This will send any suspected spam into the folder called ‘Spam’. You should then regularly check this folder to see if AXA.ie has been wrongly identified as spam. If it has then put a tick against AXA.ie and click on the ‘Move to Folder’ drop down list and select ‘Inbox’.
You can send your proof documents required in your My AXA account to:
The Internet Team
AXA Insurance Limited
Wolfe Tone House
Wolfe Tone Street