To help us best deal with your claim please read the statement below that applies to you:
I need a recovery vehicle
If you have had an accident and need immediate help with a recovery vehicle, please call us on 1890 24 7 365 or 00353 1 858 3200.
My car has broken down
If your vehicle has broken down and you have Motor Rescue cover, please call us on on 1890 24 7 365 or 00353 1 858 3200.
Note: AXA's Motor Rescue breakdown service is deemed to be an essential service and will continue to operate throughout the COVID-19 emergency.
My car is safe to drive
If your car is safe to drive and you do not need a recovery vehicle, please use our online form to tell us about your claim and we will call you back as soon as possible.
If you would like to track the progress of your claim please login to your MyAXA account for an immediate update. If you don’t have a MyAXA account you can track your claim online through ManageYourClaim.
If you would prefer to speak to somebody about your claim you can call us on 1890 24 7 365, but please be aware that wait times may be longer than usual.
Please let us know if you are health worker, provide care for others or are an emergency service worker. Where possible, we will prioritise your claim to ensure that you are back on the road as soon as possible.
We are committed to paying motor insurance claims and getting our customers' lives back to normal. Follow these simple steps and we’ll handle your claim.
You can remind yourself of what your policy covers by checking your schedule and statement of fact. These documents were posted to your address and can also be found in your MyAXA account.
Log in to MyAXAYou can report your claim online or through MyAXA. You can also visit one of our branches or call us on 1890 24 7 365.
Report a claimDid you know that by choosing an AXA-approved garage you can save up to €100.
Find a garageCheck in on the progress of your claim and upload photos or related documents to your MyAXA account. If you don’t have a MyAXA account you can track your claim online through ManageYourClaim.
Track a claimIf you need someone to discuss the claim on your behalf, you may do so by giving your permission in writing. Fill out our permission slip and return it by email to ie-claims-dept@axa.ie.
Download permission slipWe’ve designed our claims service to give you the right guidance and support with your claim. Here are some other tips to ensure you’re in the best place possible moving forward.
Knowing what to do in the event of an accident will help you keep calm and be better prepared for whatever may come your way.
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We all need to feel comfortable and secure on the roads. We look at the common risk factors including speeding, drunk-driving and the use of mobile phones.
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In our Help Centre you’ll find answers to frequently asked questions about claims and emergencies.
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