AXA Travel Insurance Claims

Travel Insurance claims

We’re here to help

If you’ve had to cancel your holiday or have a medical emergency while traveling, you have support from AXA Travel. To make a claim, call our travel claims centre between 9 a.m. and 5 p.m.

How to file a travel insurance claim

Make a claim over the phone.

Call 01 431 1202 between 9:00 a.m. and 5:00 p.m., Monday - Friday to make a claim. This way, we can advise you personally based on your policy.

Here’s how it works:

Once you call to make a claim, we’ll generate a Claim Reference Number. From there, we’ll send you the proper claim forms for you to complete. Once you send the completed claim forms and correct documents back to us, we’ll assess your claim within 5-10 working days.

You’ll then receive a call from us letting you know the outcome of the claim, or if there’s any information missing.

If you have any questions, please call us on 01 431 1202 or send us an email at .