Payments FAQ

  • I’m having financial difficulty and would like to discuss my insurance payment options, what can I do?

    We recognise this is a challenging time for everyone. We are actively working on solutions for our personal and business customers who have been directly impacted by the Covid-19 pandemic. If you are worried about your insurance payments, we have set up a specialist team who will deal with customers on a case by case basis, as their premiums fall due. The solutions we can explore with you include restructuring payment plans and suspension of cover.

    To contact the team, give us a call on 01 892 7049. We’re available from 9am – 5pm Monday to Friday.

    We appreciate that some customers may be unable to get in touch with us and we would like to reassure you that should this happen before your renewal date, we are happy to allow you up to 28 days after renewal date to arrange a payment.

  • My branch is closed, how do I renew my policy?

    If you are currently paying for your policy by direct debit you don’t need to do anything. Your policy will automatically renew at the appropriate date.

    If wish to make changes to your policy, please contact us on 1890 24 7 365.

    If you don’t need to make changes to your policy, and you previously paid in full, follow these steps:

    • Go to our Payments form
    • Select "Pay renewal in full" from the payment type options
    • Enter your details, your policy number and the renewal amount due (as shown on your renewal notice)
    • Click "Go to payment", where you will then be transferred to our payment provider's website
    • Enter your credit/debit card details and submit the form.