Who do I contact to make a complaint?

AXA Insurance

  • For a policy complaint, please contact your local AXA branch
  • To make a complaint with regards to your claims, please contact our claims action line on 1890 24 7 365.

Customer Care

If we cannot sort out your complaint, you can contact our Customer Care Department.

Contact details are for Republic of Ireland & Northern Ireland customers only.

Please quote a reference when contacting us i.e. policy number, claim number or complaint reference number.

If you are not satisfied with the way we have dealt with your complaint, you may be able to refer your complaint to the Financial Services Ombudsman's Bureau.

Financial Services Ombudsman

Enquiries and consumer helpline

Monday to Friday - 9.30am to 1pm , 2pm to 5pm

Email Address
Postal Address

Financial Services Ombudsman

3rd Floor

Lincoln House

Lincoln Place

Dublin 2

European Commission's Dispute Resolution

If you have taken a product out online with AXA and are unhappy with the product or service you have received, you can also use the European Commission's Online Dispute Resolution platform to make a complaint.

The purpose of this platform is to identify a suitable Alternative Dispute Resolution provider and we expect that this will be the Financial Services Ombudsman's Bureau.

Please be aware that the Financial Services Ombudsman will only be able to consider your complaint after AXA have had the opportunity to consider and resolve this.