• Policy changes and renewals

    Cancelling or suspending your policy

      1890 24 7 365

    Talk to someone in your local branch

    Making changes to your policy

      1890 24 7 365

    Change your policy online

    Talk to someone in your local branch

    Renewals

    You can renew your car or home insurance policy through your My AXA account.

      1890 24 7 365

    Renew your policy online

    Talk to someone in your local branch

  • Documentation

    Forwarding documents to AXA

    You can email scanned copies of your documents to AXADocuments@axa.ie.

    In some cases we will ask for the original versions of some documents. These need to be forwarded to us by post:

    AXA Insurance dac,

    Post Validation Team,

    Wolfe Tone House,

    Wolfe Tone Street,

    Dublin 1.

    Alternatively, you can drop them in to your local branch.

    Requesting documents from AXA

    If you require any policy documents from AXA, such as proof of bonus of proof of named driver experience:

      1890 24 7 365

    Renew your policy online

    Talk to someone in your local branch

  • Payments

    Renewal payments

    You can renew your car or home insurance policy through your My AXA account.

      1890 24 7 365

    Renew your policy online

    Talk to someone in your local branch

    New policy payments

      1890 24 7 365

    Pay online

    Pay in your local branch

    We also accept payments by cheque, postal orders or bank drafts made payable to AXA Insurance. Please write your policy number on the back of your cheque, order or draft and sent it to:

    AXA Insurance,

    Post Validation Team,

    Wolfe Tone House,

    Wolfe Tone Street,

    Dublin 1.

    Monthly payment or outstanding balance on your policy

      1890 24 7 365

    Pay online

    Pay in your local branch

    To set up a direct debit

      1890 24 7 365

    Pay in your local branch

  • Claims and emergencies

    New claims

      01 858 3200 or 1890 24 7 365

    Report a claim online

    Talk to someone in your local branch

    Existing claims

    Please call your dedicated claim handler, their phone number is noted on the "Next Step" letter posted to you after the claim was registered. Alternatively, you can call us on 1890 24 7 365.

    Talk to someone in your local branch

    AXA Travel claims

      1890 608 808 or 1890 24 7 365

    travel@axa-travel-insurance.com

    Home insurance emergency assistance

      1890 253 347 (Open 24/7)

    Roadside Assistance & Car and Key Rescue

      01 858 3200 or 1890 24 7 365

    Windscreen claims

     01 858 3200 or 1890 24 7 365

  • Complaints

    Customer care department

      1890 211 850

    axacustomercare@axa.ie

    AXA Insurance,

    Customer Care Department,

    Freepost,

    Dublin 1.

    Financial Ombudsman

    If you are unhappy with the way we have dealt with your complaint, you may be able to refer to the Financial Ombudsman.

      1890 88 20 90

    01 662 0890

    info@fspo.ie

    https://www.fspo.ie/

    Financial Services Ombudsman's Bureau,

    3rd Floor,

    Lincoln House,

    Lincoln Place,

    Dublin 2

    European Commission's Dispute Resolution

    If you have taken a product out online with AXA and are unhappy with the product or service you have received, you can also use the European Commission's Online Dispute Resolution platform to make a complaint.

    The purpose of this platform is to identify a suitable Alternative Dispute Resolution provider and we expect that this will be the Financial Services Ombudsman's Bureau

    Please be aware that the Financial Services Ombudsman will only be able to consider your complaint after AXA have had the opportunity to consider and resolve this.

  • Quotes

    Car insurance

      1890 24 7 365

    Get a car insurance quote online

    Talk to someone in your local branch

    Home insurance

      1890 24 7 365

    Get a home insurance quote online

    Talk to someone in your local branch

    Van insurance

      1890 24 7 365

    Get a van insurance quote online

    Talk to someone in your local branch

    Motorcycle insurance

      1890 24 7 365

    Talk to someone in your local branch

    Small business insurance

      1890 24 7 365

    Talk to someone in your local branch

    Travel insurance

      1890 608 808

    Get a travel insurance quote online

    Talk to someone in your local branch

  • Alternative phone numbers

    Contacting AXA from Ireland

    01 858 3200

    Contacting AXA from the UK or abroad

    003531 858 3200

  • AXA Plus

  • Press and media enquiries

    Please note this email address is strictly for journalist queries only.

    media@axa.ie

Get in touch