Policy changes & renewals

Cancelling or suspending your policy

  1890 24 7 365

Talk to someone in your local branch

Making changes to your policy

  1890 24 7 365

Change your policy online

Talk to someone in your local branch

Renewals

You can renew your car or home insurance policy through your My AXA account.

  1890 24 7 365

Renew your policy online

Talk to someone in your local branch

Documentation

Forwarding documents to AXA

You can email scanned copies of your documents to AXADocuments@axa.ie.

In some cases we will ask for the original versions of some documents. These need to be forwarded to us by post:

AXA Insurance dac,

Post Validation Team,

Wolfe Tone House,

Wolfe Tone Street,

Dublin 1.

Alternatively, you can drop them in to your local branch.

Requesting documents from AXA

If you require any policy documents from AXA, such as proof of bonus of proof of named driver experience:

  1890 24 7 365

Renew your policy online

Talk to someone in your local branch

Payments

Renewal payments

You can renew your car or home insurance policy through your My AXA account.

  1890 24 7 365

Renew your policy online

Talk to someone in your local branch

New policy payments

  1890 24 7 365

Pay online

Pay in your local branch

We also accept payments by cheque, postal orders or bank drafts made payable to AXA Insurance. Please write your policy number on the back of your cheque, order or draft and sent it to:

AXA Insurance,

Post Validation Team,

Wolfe Tone House,

Wolfe Tone Street,

Dublin 1.

Monthly payment or outstanding balance on your policy

  1890 24 7 365

Pay online

Pay in your local branch

To set up a direct debit

  1890 24 7 365

Pay in your local branch

Claims and emergencies

New claims

  01 858 3200 or 1890 24 7 365

Report a claim online

Talk to someone in your local branch

Existing claims

Please call your dedicated claim handler, their phone number is noted on the "Next Step" letter posted to you after the claim was registered. Alternatively, you can call us on 1890 24 7 365.

Talk to someone in your local branch

AXA Travel claims

  1890 608 808 or 1890 24 7 365

travel@axa-travel-insurance.com

Home insurance emergency assistance

  1890 253 347 (Open 24/7)

Roadside Assistance & Car and Key Rescue

  01 858 3200 or 1890 24 7 365

Windscreen claims

 01 858 3200 or 1890 24 7 365

Complaints

Customer care department

  1890 211 850

axacustomercare@axa.ie

AXA Insurance,

Customer Care Department,

Freepost,

Dublin 1.

Financial Ombudsman

If you are unhappy with the way we have dealt with your complaint, you may be able to refer to the Financial Ombudsman.

  1890 88 20 90

01 662 0890

enquiries@financialombudsman.ie

www.financialombudsman.ie

Financial Services Ombudsman's Bureau,

3rd Floor,

Lincoln House,

Lincoln Place,

Dublin 2

European Commission's Dispute Resolution

If you have taken a product out online with AXA and are unhappy with the product or service you have received, you can also use the European Commission's Online Dispute Resolution platform to make a complaint.

The purpose of this platform is to identify a suitable Alternative Dispute Resolution provider and we expect that this will be the Financial Services Ombudsman's Bureau

Please be aware that the Financial Services Ombudsman will only be able to consider your complaint after AXA have had the opportunity to consider and resolve this.

Quotes

Car insurance

  1890 24 7 365

Get a car insurance quote online

Talk to someone in your local branch

Home insurance

  1890 24 7 365

Get a home insurance quote online

Talk to someone in your local branch

Van insurance

  1890 24 7 365

Get a van insurance quote online

Talk to someone in your local branch

Motorcycle insurance

  1890 24 7 365

Talk to someone in your local branch

Small business insurance

  1890 24 7 365

Talk to someone in your local branch

Travel insurance

  1890 608 808

Get a travel insurance quote online

Talk to someone in your local branch

Alternative phone numbers

Contacting AXA from Ireland

01 858 3200

Contacting AXA from the UK or abroad

003531 858 3200

AXA Plus

Press and media enquiries

Please note this email address is strictly for journalist queries only.

media@axa.ie

Get in touch