Please see our COVID-19 related FAQs and details of our customer service options. More information

I missed a monthly payment, what should I do?

If you miss your monthly payment we will notify you about this by email and/or by letter.

In most cases we will reapply to your bank for a second time within one week.You may make the payment now and select "Pay missed monthly instalment" from the drop down menu.


Please confirm with your bank prior to paying again as payments may have already been requested a second time.


If you need further help you can call us on 1890 24 7 365, but please be aware that, due to measures put in place to prevent the spread of COVID-19, you may have to wait longer than usual to speak to someone.


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