I missed a monthly payment, what should I do?
If you miss your monthly payment we will notify you about this by email and/or by letter.
In most cases we will reapply to your bank for a second time within one week.You may make the payment now and select "Pay missed monthly instalment" from the drop down menu.
Please confirm with your bank prior to paying again as payments may have already been requested a second time.
Related questions
- What are the payment options available online?
- Can I choose when my monthly instalment is collected from my bank account?
- Is it safe to pay over the internet?
- If I have an additional payment due on my policy, how can I pay this?
- How can I change my direct debit details?
- When will my deposit be taken out of my bank account?
- How can I check if my monthly payment has been taken out of my bank account?