If I buy a policy online when will I receive my documents?

Your policy documents will be available once initial payment is made. This will include a 14 day temporary insurance disc and certificate, as we can only issue an annual disc and certificate once we receive all outstanding documentation – for example, proof of No Claims Discount.

When received, you can download your annual insurance disc and certificate, along with your other policy documents, in your MyAXA account. MyAXA, available to most of our Motor and Home customers, is home to all your policy documents and relevant information.

Alternatively, you can contact us on 1890 24 7 365 or visit one of our branches.


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