Please see our COVID-19 related FAQs and details of our customer service options. More information

If I buy a policy online when will I receive my documents?

Your policy documents will be available once initial payment is made. This will include a 14 day temporary insurance disc and certificate, as we can only issue an annual disc and certificate once we receive all outstanding documentation – for example, proof of No Claims Discount.

When received, you can download your annual insurance disc and certificate, along with your other policy documents, in your MyAXA account. MyAXA, available to most of our Motor and Home customers, is home to all your policy documents and relevant information.

If you need further help you can call us on 1890 24 7 365, but please be aware that, due to measures put in place to prevent the spread of COVID-19, you may have to wait longer than usual to speak to someone.


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