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There are many ways to report a claim. Please visit our claims section for or contact information, or visit one of our branches. We are also available day and night on 1890 24 7 365.
We will take your details and try our best to settle the claim as soon as possible.
In case of emergency such as burst pipe in your home or road traffic incident you can contact our 24-hour helpline. Just ring 1890 24 7 365.
Yes, it is very important that you contact us immediately in relation to all incidents that may lead to a claim. Please fill in our claims form to notify us about a claim or an incident.
Alternatively you can contact us on 1890 24 7 365 or visit one of our branches.
You can report a windscreen claim simply by using our online claim form.
Alternatively, you can contact us on 1890 24 7 365 or visit one of our branches.
Please contact our claims department as soon as possible to register a claim. If you receive any correspondence from the other party or their insurers please do not reply to it, instead pass it on to us.
Alternatively you can contact us on 1890 24 7 365 or visit one of our branches.
If you use one of our approved repairer we will provide you with a courtesy car while the repairs are being carried out, up to a maximum of 7 days.
Terms and conditions apply, please refer to your policy document for more information.
Yes, we can settle any type of claim without your permission. However, we would only do so if absolutely necessary.
Yes, you can choose someone you know to discuss the claim on your behalf. If you wish to do so, you must give your permission in writing. Your claim handler will be available if you need any further advice.
If your car is written off we will give you the current market value of the car less your policy excess.
Our motor engineer will base the value of your car on what it was worth prior to the accident; this value will be researched using Irish car sales websites and local SIMI (Society of Irish Motor Industry) car sales dealers.
Terms and conditions apply, please refer to your policy document for more information.
The following claims will not affect your No Claims Discount:
Unfortunately no, loss or damage caused by theft or attempted theft is not covered if the keys (or keyless entry system) are left unsecured or left in an unattended car.
Terms and conditions apply, please refer to your policy document for more information.
Please notify our Claims Department as soon as possible.
If you have purchased Car and Key Rescue we will cover lost, damaged or stolen car keys. This cover provides up to €1,500.00 (Inc. VAT) towards lock and key replacement and up to €40.00 (inc. VAT) per day for up to 3 days for car hire if you are stranded more than 30 kilometres away from home or alternatively reasonable public transport or taxi fares for you and up to 4 passengers.
Alternatively, you can contact us on 1890 24 7 365 or visit one of our branches.
Please report the immediately theft to Gardai and notify our Claims Department as soon as possible.
Alternatively, you can contact us on 1890 24 7 365 or visit one of our branches.
Windscreen Cover covers the cost of having your glass replaced or repaired. This includes replacing or repairing broken or damaged windscreens and windows of your car.
If you have glass breakage cover and want to make a claim, you must telephone us on 1890 24 7 365 before any repair/replacement work is carried out. Cover is unlimited if you use any of our approved repairers. If you use your own repairer, cover will be limited to €250 for replacement glass or €50 for a repair.
Please contact us on 1890 24 7 365 or visit one of our branches, if you have any queries.
Terms and conditions apply, please refer to your policy document for more information.
If your car is damaged as a result of an accident, fire or theft, or if it is stolen and not recovered, we will provide you with a courtesy car provided we are dealing with an accidental damage claim. Cover will be for up to 14 days in a row for any one incident.
Your schedule will show if you have this cover. You can access this document in your MyAXA account.
Replacement Car Plus is optional cover and an additional charge will apply if you want to buy this cover.
Alternatively, you can contact us on 1890 24 7 365 or visit one of our branches.
Yes, you are covered for up to €500 for personal belongings carried in your car if they are lost or damaged caused by accident, fire, theft or attempted theft.
Please note that some items are not covered, for example:
Terms and conditions apply, please refer to your policy document for more information.
You can register the claim in your MyAXA account.
If you don’t have a MyAXA Account, you can still report your claim securely online.
Alternatively, you may visit one of our branches or call us on 1890 24 7 365 day or night. We will take your details and try our best to settle the claim as soon as possible.
Also, we have a few tips on what to in the event of making a home claim.