Frequently asked questions about van insurance

I want to renew my van policy? How can I do this?

  • If you would like to pay your renewal premium in full, you can do this online. Please click here and select "Pay renewal in full".


    Alternatively, you can contact us on 1890 24 7 365 or visit one of our branches. Please have your policy number available.

My van policy is due for renewal. How can I review my cover?

  • To review cover on your van insurance policy please contact us on 1890 24 7 365 or visit one of our branches.

What is no claims discount protection?

  • No claims discount protection is one of the benefits that you can add to your car or van insurance policy. With this cover if you make one claim in the insurance year your no claims bonus will not be affected. To add this cover you must have earned at least 5 years no claims discount. NCD protection* is an optional cover and an additional charge will apply if you want to buy this cover.


    You can access this document in your MyAXA account.


    Alternatively, you can contact us on 1890 24 7 365 or visit one of our branches.


    * Terms and conditions apply, please refer to your policy document for more information.

What is third party, fire & theft cover?

  • Third party, fire & theft cover means we will pay for loss or damage to your car caused by fire or theft. It also provides third party injury and third party property damage.


    It is important to note that there are exclusions to third party, fire & theft cover. You may find information on third party, fire and theft under "Car Insurance" in our policy documents section


    Your schedule and certificate will show the level of cover on your policy. You can access this document in your MyAXA account.


    Alternatively, you can contact us on 1890 24 7 365 or visit one of our branches.

What is comprehensive cover?

  • By taking out comprehensive cover, you are not only covered for third party claims after an incident, you are also covered for damage caused to your own vehicle. You may find further information in the "Car Insurance" section of our policy documents section.


    Your schedule will show the level of cover on your policy. You can access this document in your MyAXA account.


    Alternatively, you can contact us on 1890 24 7 365 or visit one of our branches.

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