Van insurance - FAQs

• How can I provide my driver number?

  It's easy to provide your driver number. Simply use our driver number form to enter your driver number along with any other driver who is named on your policy.

  You’ll will need to have your policy number and registration number to hand.

  Why do I need to provide my driver number?

  There is a change in road traffic legislation coming in December 2024, that will require you to provide your insurance company with the driver number for everyone on your policy.

  To make things easier when it comes to your renewal, we’re asking all our car and van customers to provide their driver numbers ahead of time.

  Where can I find my driver number?

  You can find your driver number in field 4d on the front of your driving licence, like in the image below.

  Driving Licence

  

  What if I have an EU licence?

  All EU licences are slightly different, but your driver number is usually located in field 4d or 5 of your licence.

  EU Driving Licence A

  

  EU Driving Licence B

  

• What is no claims discount protection?

  No claims discount protection is an optional extra you can choose on your Car or Van Insurance for an extra cost.

  It means you can rest easy knowing you can make one claim on your insurance policy without it affecting your no claims discount.

  You must have earned a maximum no claims discount to add this cover and it can only be added at the start of a new policy, or when you are renewing your current AXA policy.

  Terms and conditions apply.

  Visit our Car Insurance or Van Insurance pages for more information.

• What is an excess?

  An excess is the first part of a claim that you will have to pay.

  For example, if you have an excess of €100 and make a claim worth €1,000, we will pay €900 of the claim settlement amount and you'll be asked to pay the €100 excess amount.

  Your excess amount is noted on your policy schedule.

  Car and Home Insurance customers can view their policy schedule in their MyAXA account.

  To register for MyAXA you'll need your policy number, date of birth and email address.

• What is Third Party, Fire and Theft cover?

  Third party, Fire and Theft is a level of cover you can choose on your motor insurance.

  With Third Party, Fire and Theft, we cover you against damage caused to your car by fire, theft or attempted theft. It includes your legal liability to others; up to €30 million for property damage and unlimited liability cover for injury to others.

  Third Party Fire and Theft doesn't cover accidental damage caused to your vehicle.

  Your policy documents will show the level of cover you have on your car insurance. You'll find these in your MyAXA account.

  You’ll find more information about Third Party, Fire and Theft cover in your policy booklet.

• How can I get a Van Insurance quote?

  You can get a Van Insurance quote online, contact our dedicated van team on 0818 7 365 24 or drop into your local branch.

• I've just bought a new policy, can I cancel it?

  If you've just bought a policy with us, you can cancel your policy within the first 14 days and we'll give you a full refund, provided that no claims have been made during this period.

  You’ll find more information around policy cancellations in your policy booklet.

• Do I need a Green Card?

  The UK Ministry of Transport has agreed that Green Cards will not be required for Irish vehicles travelling to the UK including Northern Ireland. It has been agreed that the insurance disc will be accepted as proof of insurance.

• What is a multiproduct discount?

  We offer a discount on your car insurance if you, or anyone living at your address has a car, home or van AXA direct policy.

  We offer a discount on your home insurance if you have an existing van or car policy with AXA directly.

  Please note: All discounts are subject to the minimum premium.

• Why does my no claims discount show my policy as live?

  If your no claims discount is showing as 'Live', this means your policy was active when it was issued. If you've since cancelled your policy you can request a new one through the document request form.

  If you'd prefer you can call us on 0818 7 365 24, or drop into your local branch and we'll be happy to help.