Van insurance FAQs

How can I provide my driver number?

It's easy to provide your driver number. Simply use our driver number form to enter your driver number along with any other driver who is named on your policy.

You’ll will need to have your policy number and registration number to hand.

Why do I need to provide my driver number?

There is a change in road traffic legislation coming in December 2024, that will require you to provide your insurance company with the driver number for everyone on your policy.

To make things easier when it comes to your renewal, we’re asking all our car and van customers to provide their driver numbers ahead of time.

Where can I find my driver number?

You can find your driver number in field 4d on the front of your driving licence, like in the image below.

Driving Licence

What if I have an EU licence?

All EU licences are slightly different, but your driver number is usually located in field 4d or 5 of your licence.

EU Driving Licence A

European Driving License A

EU Driving Licence B

European Driving License B

How can I check if my monthly payment has been taken out of my bank account?

All monthly payments are taken from your bank account on the first working day of the month.

If for some reason your payment wasn't successful, please read "I missed a monthly payment, what should I do?"

How do I make a payment on my policy?

You can make a payment on your policy by completing our online payment form. Simply select from the list the type of payment you'd like to make. All you need is your policy number and your email address.

We'll send your receipt by email so you'll have the peace of mind the payment has gone through.

Alternatively, you can give us a call on 0818 7 365 24 to make a payment or you can drop into your local branch.

I've missed a payment on my policy, what should I do?

If you miss your monthly payment, we will notify you by email and/or by letter. Please refer to this correspondence for next steps.

In most cases we will reapply to your bank for a second time within 10 days. You can make the payment now and select "Pay missed monthly instalment" from the drop down menu.

Please confirm with your bank prior to paying again as payments may have already been requested a second time.

How do I report a windscreen claim?

To report a windscreen claim you can fill in our claims form or you can call us on 0818 7 365 24.

Please make sure you have policy number at hand.

Do I have to report every incident or claim?

Yes, you should report any incident which may result in a claim. Even if you're not sure whether a claim will be made on your policy. Incidents reported to us that don't result in a claim, won't impact your no claims discount.

You can complete our online claims form to notify us about a claim or an incident.

Can I cancel my policy mid term?

You’re free to cancel your policy mid-term. Simply return your Certificate of Insurance and Insurance Disc along with a written request to:

Postal Address:

AXA Insurance dac,
Wolfe Tone House,

Wolfe Tone Street,

Dublin 1,
D01 HP90

You can also call us on 0818 7 365 24 or drop into your local branch.

You’ll find more information on cancellations and related charges in your policy booklet.

What is no claims discount protection?

No claims discount protection is an optional extra you can choose on your Car or Van Insurance for an extra cost.

It means you can rest easy knowing you can make one claim on your insurance policy without it affecting your no claims discount.

You must have earned a maximum no claims discount to add this cover and it can only be added at the start of a new policy, or when you are renewing your current AXA policy.

Terms and conditions apply.

Visit our Car Insurance or Van Insurance pages for more information.

Am I covered if my van breaks down?

If you have Motor Rescue cover on your Van Insurance, you're covered for breakdown or roadside assistance.

Motor Rescue is an optional extra you can choose to add to your Van Insurance for an extra cost. Your policy schedule will show if you have Motor Rescue.

Our Motor Rescue provides you with 24-hour breakdown assistance anywhere in Ireland. It covers you for breakdowns, engine failure, loss of keys, and wheel punctures, along with much more.

If your van can't be repaired on the same day, we can help with completing your journey, helping to ease the stress of the situation as much as possible for you.

Terms and conditions apply. For more information on Motor Rescue and the many benefits it contains, see your policy booklet.

For motor rescue assistance you can contact our 24-hour rescue team on 0818 7 365 24.

What is protected no claims discount on my Van Insurance policy?

No claims discount protection is an optional extra which you can choose to add to your Van Insurance for an additional cost.

When you choose protected no claims discount, you can have one claim within a three year period without it affecting your no claims discount.

Terms and conditions apply. To fully understand how a no claims discount protection works, see your policy booklet.

Do I need to specify if I am using my van for business?

As part of the quote process for your Van Insurance policy, we will request details in relation to occupation and vehicle usage.

If you would like more information on our Van Insurance policies, you can contact us on 0818 7 365 24 or you can visit your local branch.

Does AXA Van Insurance cover all vans types?

Our van insurance covers most vans with a carrying capacity of up to 2 tonnes. We can provide insurance cover for occupations including; farmers, builders and sole traders and many more.

Get a quote for your Van Insurance today or contact our dedicated van insurance team on 0818 7 365 24.

Is windscreen cover included on my Van Insurance policy?

Having windscreen cover is important, particularly if you are a commercial van driver. We offer two alternative packages which allow you to make sure that your windscreen is fully protected in the event of any incidents.

Standard package:

You can choose glass breakage cover (covers windscreen and windows but excludes sunroof) for an additional cost.

Premier package

Includes damage to windscreens or windows up to €300 (when you buy comprehensive cover as standard). You can choose to increase this limit up to €750 for an additional cost.

Our Glass Breakage covers all windows in your van and damage to your van’s body work caused by the broken glass. For more information on the details of your windscreen cover see your policy documents.

If I buy a Van policy online when will I receive my documents?

If you buy your Van Insurance policy online your documents will be available to download straight away.

If there are any outstanding items, such as, proof of no claims discount, or driving licence we'll send out your annual certificate once we've received them.

If you have any queries regarding your documentation, give us a call on 0818 7 365 24 or drop into your local branch.

When will I get my refund?

If you're due a refund on your policy and you pay by monthly instalments, we'll send the refund to your bank account within 3-5 working days.

If you've paid your policy in full, we'll send your refund by cheque in the post to your home address. This can take up to 10 working days.

If you think you should have received your refund by now, give us a call on 0818 7 365 24 or drop into your local branch.

Are there different Van Insurance packages I can choose from?

There are two packages you can choose from for your Van Insurance:

Standard Van Insurance

Our most basic van insurance policy. This van insurance policy includes unlimited cover for injury to other people (pedestrians, passengers and other drivers), up to €5 million protection for damage to other people’s property, emergency medical treatment, and up to 50% no claims bonus.

Premier Van Insurance

This package offers all that is included with our standard van insurance, whilst also offering glass breakage, bonus protection for fire and theft which will not affect your no claims discount, along with a reduced accidental damage excess and more.

How can I get a letter of named driving experience?

You can request a copy of your named driving experience by completing the document request form.

You will need the following:

Policy number
Full name of the policy holder
Email address associated with the account

The named driving experience letter will be sent by post to the policy holders address.

Alternatively you can give us a call on 0818 7 365 24 or drop into your local branch and one of the team will be happy to help.

Where should I send documents relating to my claim?

The easiest way to send us your documents is to take a photo of each, unless the orginal document is requested, and upload them through your MyAXA account.

To register for MyAXA you'll need your policy number, email address and date of birth.

Alternatively, you can send them as attachments by email to claims@axa.ie. Please include your claim number in the subject line of the email followed by "i" (e.g. 123456789i).

You can also drop them into your your local branch, or post them to:

Claims Department,
AXA Insurance dac,
Wolfe Tone House,
Wolfe Tone Street,
Dublin 1
D01 HP90

When can I pay the settlement balance on my policy?

You can pay the settlement balance on your policy any time either by contacting us on 0818 7 365 24 or by dropping into your local branch.

If you are a car or home customer, you can view your payment information through your MyAXA account.

To register for MyAXA you'll need your policy number, email address and date of birth.

Am I covered if I leave my keys in my car or van, and it is stolen?

Unfortunately, loss or damage caused by theft or attempted theft is not covered if the keys (or keyless entry system) are left unsecured or left in or, on an unattended vehicle.

You should never leave your vehicle unattended with the keys in or around the vehicle.

You’ll find more details in your policy document.

Terms and conditions apply.

When is my Van Insurance due for renewal?

Your renewal date can be found on your Certificate of Insurance or Policy Schedule.

We'll be in touch with your renewal notice at least 4 weeks in advance of your renewal date. To speak to one of the team about your Van Insurance renewal call us on 0818 7 365 24 or drop into your local branch.

What does Extra Benefits cover me for on my Van Insurance?

Extra Benefits cover is a separate and optional cover you can choose to add to your Van Insurance for an additional cost. Your policy schedule will show if you have this cover.

With Extra Benefits you will have cover for:

Replacement Vehicle

If your van is out of use due to an accident or fire or theft, we'll provide you with a replacement vehicle while yours is being repaired, or pay up to €40 per day towards a replacement vehicle for up to 7 days.

Personal Belongings

We'll pay up to €250 for personal belongings carried in your vehicle if they're lost or damaged in an accident, fire, theft or attempted theft.

Replacement Locks

We will pay up to €750 towards replacing the locks and alarms for van, if your keys for it are stolen from your home.

Fire-brigade Charges

We'll pay up to €1,270 in Fire-brigade charges for putting out a fire in your van, or for removing the driver or passengers from your van using cutting equipment.

Terms and conditions apply.

You'll find more information on Extra Benefits cover in your policy booklet.

Can someone else discuss my claim on my behalf?

We won't discuss your claim with anyone else without your permission.

To give another person permission to discuss your claim on your behalf, please call us on 0818 7 365 24 and one of the team can help you.

What is an accidental damage claim?

An accidental damage claim is typically where the policy holder will claim for costs to cover accidental damage to their vehicle under their Motor or Van Insurance policy.

You will find more information in your policy booklet.

How do I add a driver temporarily to my Van Insurance policy?

If you need to add a driver to your policy on a temporary basis, call us on 0818 7 365 24 or drop into Your local branch.

Please note: Changes to your policy may affect your annual premium.

What is an excess?

An excess is the first part of a claim that you will have to pay.

For example, if you have an excess of €100 and make a claim worth €1,000, we will pay €900 of the claim settlement amount and you'll be asked to pay the €100 excess amount.

Your excess amount is noted on your policy schedule.

Car and Home Insurance customers can view their policy schedule in their MyAXA account.

To register for MyAXA you'll need your policy number, date of birth and email address.

What is Third Party, Fire and Theft cover?

Third party, Fire and Theft is a level of cover you can choose on your motor insurance.

With Third Party, Fire and Theft, we cover you against damage caused to your car by fire, theft or attempted theft. It includes your legal liability to others; up to €30 million for property damage and unlimited liability cover for injury to others.

Third Party Fire and Theft doesn't cover accidental damage caused to your vehicle.

Your policy documents will show the level of cover you have on your car insurance. You'll find these in your MyAXA account.

You’ll find more information about Third Party, Fire and Theft cover in your policy booklet.

I've lost my card - do I need to update my payment details?

If you get a new card you don't need to contact us, as long as your bank account details haven't changed.

If you need to, you can update your bank details online.

Alternatively, you can get in touch on 0818 7 365 24 or drop into your your local branch.

What Van Insurance cover does AXA offer?

With our Van Insurance policies, you can choose from 3 levels of cover;

Comprehensive
Third Party Fire & Theft
Third Party Only

Our commercial van insurance is designed to keep you and your van on the road. So you can get on with business as usual.

Read more about our Van Insurance cover.

Can you settle a claim without my agreement?

We'll always try to work with you to settle your claim to your satisfaction.

To help us with your claim, you must give us or our appointed representative any information or documentation required to investigate the claim.

In the event where we can't reach agreement, we may take over and deal with the defence or settlement of any claim for you or the driver.

My policy is up for renewal - how can I cancel it?

Your policy won’t renew unless we receive a payment. So if you've previously paid in full, there’s nothing you need to do. Your policy will automatically expire.

If you paid by monthly direct debit, simply call us on 0818 7 365 24 or drop into your local branch.

You’ll find more detailed instructions in your renewal letter.

What do I do if my van is involved in an accident?

If you're involved in an accident, once you've reported the incident to the appropriate emergency authorities, you should report the incident to us on 0818 7 365 24 or complete our online claims form.

A member of our dedicated team will record the details of the accident, even if you were not at fault or have decided not to make a claim through your insurance.

For more information on what you should do in the event of a claim see your policy booklet.

Where do I send my documents for my Van Insurance?

You can upload your documentsfor your Van Insurance online. All you need is your policy number and images of your outstanding documents.

You can also:

Send them by email to axadocuments@axa.ie
Drop them into your local branch
Send them by post to

AXA Insurance dac,
Wolfe Tone House,
Wolfe Tone Street,
Dublin 1,
D01 HP90

Can I get my proof of no claims discount sent by email?

Unfortunately not. Your proof of no claims discount is included in your renewal pack. We can also send you a copy by post by completing the document request form.

Alternatively, you can call us on 0818 7 365 24 or drop into your local branch and the team will be happy to help.

What is a theft claim?

A theft claim is where you make a claim on your policy if your vehicle has been stolen or there’s been an attempted theft of your vehicle.

If your car or van is stolen, you should contact us on 0818 7 365 24 as soon as you can to report the incident. You must also tell the appropriate law enforcement authorities.

Theft claims don't affect your no claims discount.

You will find more information in your policy document.

How can I change my direct debit details?

You can change your direct debit details by using our online change bank details form.

Alternatively, you can call us on 0818 7 365 24 or drop into your local branch.

I haven't received my certificate of insurance and disc for my Van Insurance?

Once we've received any outstanding documents, such as; your proof of no claims discount or driving licence, we'll send your certificate and disc by post.

If you don't have any outstanding documentation and still haven't received your cert and disc, you can get a copy posted to by completing the document request form.

For further help or assistance call us on 0818 7 365 24 or drop into your local branch where one of the team will be happy to help.

How can I make changes to my Van Insurance policy?

To make a change to your Van Insurance policy, call our dedicated van team on 0818 7 365 24 or drop into your local branch.

What should I do if someone wants to report a claim against my policy?

You or your legal representative must give us full details within 48 hours of any event which could lead to a claim under this policy. To report a claim complete our online claims form or call the claims helpline 0818 7 365 24.

You must also immediately send us any letters and documents you receive in connection with the event without replying to them. If there is another car involved you should swap details with the other driver. Never accept liability without discussing with your claims handler.

How can I get a Van Insurance quote?

You can get a Van Insurance quote online, contact our dedicated van team on 0818 7 365 24 or drop into your local branch.

How can I remove a driver from my policy?

To remove a driver from your policy at your renewal call us on 0818 7 365 24 or drop into your local branch.

Please note: If you'd like to remove a driver mid-term, you'll be asked to return your insurance cert and disc to the address below.

AXA Insurance dac,
Wolfe Tone House,
Wolfe Tone Street,
Dublin 1,
D01 HP90

Can I add another driver to my Van Insurance policy?

To add another driver to your Van Insurance, call our dedicated van team on 0818 7 365 24 or drop into your local branch where one of the team will be happy to help you.

Terms and conditions apply. Changes to your policy can impact the cost of your insurance.

I've just bought a new policy, can I cancel it?

If you've just bought a policy with us, you can cancel your policy within the first 14 days and we'll give you a full refund, provided that no claims have been made during this period.

You’ll find more information around policy cancellations in your policy booklet.

My van is in for repair, can I get temporary cover on another vehicle?

Yes, if your van is in for repair, you can get temporary cover on another car or van.

To make a temporary change on your Van Insurance call us on 0818 7 365 24 or drop into Your local branch.

Terms and conditions apply.

What do I do if my van is a write off?

If your van has been involved in an accident, you should notify us as soon as possible.

To make a claim, you can either fill out our online claims form, or you can call our claims team directly on 0818 7 365 24.

Once we have investigated your claim and determined whether or not your vehicle is a write off we will then either replace your vehicle or pay the market value of your van minus your excess.

For more information on what to do when your van is written off you can read your policy documents.

How can I renew my Van Insurance?

If you'd like to renew your Van Insurance policy you can pay in full through our payment form.

You'll be able to make your payment once you've received your renewal notice and until your renewal date.

If you usually pay direct debit and you've requested automatic renewal, you don't need to do anything. Your policy will automatically continue on your renewal date.

To discuss your Van Insurance renewal, call us on 0818 7 365 24 or drop into Your local branch.

Can I choose when my monthly instalment is collected from my bank account?

Unfortunately, you can’t change the collection date of your direct debit.

You can stop the payment from coming out of your account by making an early payment on your policy through our payment form.

Early payments should be made before the 25th of the month to stop the direct debit process. If you pay after the 25th of the month, the direct debit process will run as usual which means you could end up paying too much.

My monthly payment was taken twice, what should I do?

If your payment has been taken twice, the best thing to do is contact your bank directly. This is the quickest option as payment is normally back in your account on the same day. Simply request a SEPA cancellation and the bank will refund your direct debit payment accordingly.

Alternatively, give us a call on 0818 7 365 24 and we'll be happy to help.

Do I need a Green Card?

The UK Ministry of Transport has agreed that Green Cards will not be required for Irish vehicles travelling to the UK including Northern Ireland. It has been agreed that the insurance disc will be accepted as proof of insurance.

What do I do if my van was stolen?

If your van is stolen, the first thing you should do is notify the Gardaí. Once you have contacted the Gardaí, and have informed them about the incident, you should then contact our claims department as soon as possible.

You can make a claim online or call us on 0818 7 365 24.

Either way, a member of our team will be on hand to help you with your claim.

Am I covered if personal belongings are stolen from my van?

Personal belongings cover is included in our extra benefits package which you can add to your Van Insurance policy for an additional cost.

Your policy schedule will show if you have this cover.

If you have extra benefits cover and have personal belongings stolen from your van during a theft, we'll pay up to €250. These claims won’t impact your no claims bonus. It is important to note that there are some belongings, such as money and tools, that will not be covered under your van insurance policy if stolen.

For full terms and conditions and to understand what is protected under your van insurance policy, refer to your policy booklet.

See [What does Extra Benefits cover me for on my Van Insurance?]

What is a multiproduct discount?

We offer a discount on your car insurance if you, or anyone living at your address has a car, home or van AXA direct policy.

We offer a discount on your home insurance if you have an existing van or car policy with AXA directly.

Please note: All discounts are subject to the minimum premium.

I've sent in my documents for my Van Insurance, when will i hear back?

We usually process documentation within 2 days of receiving them. If it's been more than 5 days and your documents haven't arrived in the post, please get in touch with one of the team on 0818 7 365 24.

I'm due a refund, can I get it sent to my card?

If you pay by direct debit we can issue your refund to your bank account or if you pay in full your refund will be issued by cheque to your home address.

What does automatic renewal mean?

When you choose automatic renewal, your policy will automatically renew on your renewal date each year. If you are happy with the renewal terms and the premium quoted there is no need for you to take any action.

Unless you contact us prior to the renewal date, your policy will renew, and your monthly instalments will continue to be debited. Car and home insurance customers can check if you have automatic renewal in your MyAXA account.

What is a third party claim?

A third party claim is when there is damage caused to another persons vehicle or property, or Injury to another person as a result of an accident.

You will find more information in your policy document.

What does glass breakage or windscreen cover provide on my Van Insurance?

Glass breakage (or windscreen) cover means we will pay the cost of repairing or replacing cracked, broken or damaged windscreens or windows in your van. We'll also cover any scratches to the body work of your van as a result of broken glass.

Your policy schedule will show if you have this cover.

If you have glass breakage cover and wish to make a claim, you can complete our claims form or call us on 0818 7 365 24.

Terms & Conditions apply. All claims must be verified prior to any repair/replacement work being undertaken. Glass claims won't affect your no claims discount.

You'll find more information on glass breakage cover in your policy booklet.

Do I need to pay a deposit when I renew my policy?

Yes. Once you renew your policy, a 15% deposit will be taken from your account within 7 working days of your policy start date.

You'll find more details in your payment schedule.

You can view your documents through your MyAXA account.

To register for MyAXA, you'll need your policy number, email address and date of birth.

Why does my no claims discount show my policy as live?

If your no claims discount is showing as 'Live', this means your policy was active when it was issued. If you've since cancelled your policy you can request a new one through the document request form.

If you'd prefer you can call us on 0818 7 365 24, or drop into your local branch and we'll be happy to help.

What can I do if I lock myself out of my van?

We understand that sometimes the most unforeseen circumstances can occur. One of these occasions is finding yourself locked out of your van. With our Motor Rescue optional extra, you can have peace of mind that we are here to help.

If you find yourself locked out of your van, simply contact our motor rescue team on 0818 7 365 24, we can send out an AXA approved technician to help retrieve your keys.

If you would rather use your own technician we will pay for up to one hour’s labour.

For more information about what is covered under our Motor Rescue and how this impacts you if you’re locked out of your van, see your policy booklet.