Van Insurance FAQ

  • What van insurance cover does AXA offer?

    As a sole trader, you can choose from 3 levels of cover, - Comprehensive, Third Party Fire & Theft or Third Party Only.

    Our commercial van insurance is designed to keep you and your van on the road. So you can get on with business as usual.

    For a van insurance quote for a limited company, please contact our van team and we will get back to you as soon as possible.

  • Are there different packages I can choose from?

    There are two packages you can choose from:

    Standard – Our most basic van insurance policy. This van insurance policy includes unlimited cover for injury to other people (pedestrians, passengers and other drivers), up to €5 million protection for damage to other people’s property, emergency medical treatment, and up to 50% no claims bonus.

    Premier – This package offers all that is included with our standard van insurance, whilst also offering glass breakage, bonus protection for fire and theft which will not affect your no claims discount, along with a reduced accidental damage excess and more.

    To find out more about our van insurance policies, you can visit our van insurance page which outlines all the benefits of each of our van insurance policies.

  • Does AXA van insurance cover all vans?

    AXA’s commercial van insurance is designed to keep you and your van on the road.

    Our van insurance covers most vans with a carrying capacity of up to 2 tonnes. We can provide cover for you whether you are a sole trader or using your van to deliver goods.

    To find out if your van can be covered under AXAs van insurance policies, you can simply fill out our online form or contact our dedicated van insurance team on 0818 7 365 24.

  • How can I get a van insurance quotation?

    Here at AXA we understand that sometimes trying to find the most suitable insurance can be quite a stressful task. We aim to make this process as easy and straight-forward for you as possible, ensuring you have a stress-free experience.

    To obtain your insurance quote, you have 3 options:

    You can fill out our online form and a member of our team will be in contact with you to give an insurance quote.

    If you prefer to speak to us over the phone, contact us on 0818 7 365 24 and one of our dedicated staff will be on hand to provide the most suitable quote.

    If it suits, you can also visit one of our local branches, where our team are ready and waiting to help you in-person with your quote.

    Please be advised that quotations are subject to underwriting acceptance criteria.

  • How do I renew my van insurance policy?

    When you insure your van here with AXA, you have peace of mind that we aim to make every process as seamless and easy as possible. Prior to your renewal date we will send out a letter to let you know that your insurance is due for renewal. To do this, you will have three options:

    You can fill out our online renewal form and pay for it online.

    You can contact our dedicated van insurance team on 0818 7 365 24 and they will talk you through the renewals process and make it as stress free for you as possible.

    If you so wish, you can also visit our local branches where our dedicated team will be on-hand to help you with your renewal process.

  • How can I make changes to my van insurance policy?

    If you need to make a change to your AXA van insurance policy, we try to make this process as easy as possible for you.

    The main way you can make changes to your policy is to contact our dedicated van insurance team via phone on 0818 7 365 24. Once you contact us, we can then guide you through the process of making changes. If you’re satisfied with this, then your changes will be made.

    You can also choose to visit us in one of our local branches, where a member of our team will be able to help you with whatever changes you need made, in a timely manner.

  • Can I add another driver to my van insurance policy?

    Yes, we can facilitate adding a second driver to your van insurance policy where possible. AXA aims to help you find the most suitable insurance policy for you and your van, and we understand that sometimes that means adding more than one person to your van insurance policy.

    The best way to find out how you can add a person to your van insurance policy is by contacting our dedicated van insurance team on 0818 7 365 24. Our team will then be able to answer all your questions regarding your policy.

  • I also own a private car, how does this affect my van policy?

    If you own a private car, which is used as your regular vehicle outside of business-hours, you can rest assured that this won’t have a negative impact on your AXA van insurance policy.

    In fact, there are discounts available for van drivers who also have a car insurance policy. If your private car is insured with AXA, you will receive 30% discount on your van insurance. If it is insured by another insurance provider, then you are eligible for a 20% discount on your policy.

  • Is my van covered to tow a trailer?

    Yes. All vans that are insured with AXA have third party trailer cover included as standard. This is provided the policy holder’s licence covers them to tow that particular trailer. This means, once you have the correct licence, you are good to go with your trailer!

    To find out more about towing a trailer on your van insurance policy, we recommend you fully review the policy documents.

  • Do I need to specify if I am using my van for business?

    As part of the quote process for AXA’s van insurance policy, we will request details in relation to occupation and vehicle usage.

    If you would like more information on our commercial van insurance policies, you can simply fill out our online van insurance form and a member of our dedicated van insurance team will be in contact with you as soon as possible, you can contact us on 0818 7 365 24 or you can visit one of our local branches.

  • What’s an excess on my van insurance policy?

    An excess is the first part of the claim that you will have to pay. For example, if you have an excess of €100 and make a claim worth €1000, we will pay €900 in the claim settlement amount.

    Policy holders have the option of taking a higher excess. This will reduce the cost of their insurance quote as they have chosen to pay out more in the event of a claim.

    If you would like to find out more regarding excess please review your policy documents.

  • What is a no claims discount protection on my van insurance policy?

    With AXA, when you avail of our van insurance policies, you can also take advantage of premium add-ons.

    A No Claims Discount Protection is one of these add-ons available to you. At an additional cost, you can protect your maximum no claims discount that you have worked hard to build up over several years. If you make one claim during your insurance period, but you have a no claims discount protection, the claim will have no impact on your no claims discount for the following year.

    Terms and conditions apply. To fully understand how a no claims discount protection works, be sure to read your policy documents.

  • What do I do if my van is involved in an accident?

    Being involved in an accident can be a stressful time, and we at AXA aim to ease the process for you as much as possible.

    We have created a step-by-step short guide which helps you to understand what to do when the accident first occurs.

    Once you have followed the steps in the guide, you should report the incident to us on 0818 7 365 24. A member of our dedicated team will record the details of the accident, even if you were not at fault or have decided not to make a claim through your insurance.

    If you do need to make a claim against your policy you can rest assured that AXA have made the process as simple as possible for you. You can either contact us on the above number or you can fill out our short online form. Either way, a member of our team will respond as quickly as possible.

  • What do I do if my van was stolen?

    Having your van stolen can be stressful for you. If you insure with AXA, you can have peace of mind that we are here to help you through this tough time.

    Firstly, as soon as you are aware that your van has been stolen, you should notify the Gardaí. If you are unsure of the process of contacting the Gardaí about your stolen van, Citizen Information have a full guide on how to do so.

    Once you have contacted the Gardaí, and have informed them about the incident, you should then contact our claims department as soon as possible. You can do so by either filling out this short form, or by ringing us on 0818 7 365 24. Either way, a member of our team will be on hand to help you with your claim.

  • What do I do if my van is a write off?

    If your van has been involved in an accident, you should notify us as soon as possible. To make a claim, you can either fill out our online claims form, or else you can contact our claims team directly on 0818 7 365 24.

    Once we have investigated your claim and determined whether or not your vehicle is a write off we will then either replace your vehicle or pay the market value of your van minus your excess.

    For more information on what to do when your van is written off you can read your policy documents.

  • Am I covered if my van breaks down?

    With AXA, we allow you to tailor your van insurance to suit your van and lifestyle. We understand that sometimes unexpected events such as breakdowns occur. In this situation, you may be unsure of what to do next. For an additional cost to your insurance AXA offer a Motor Rescue service. By availing of this you are giving yourself peace of mind that AXA have you covered.

    AXA’s Motor Rescue provides you with 24-hour breakdown assistance anywhere in Ireland. Our Motor Rescue covers breakdowns, engine failure, loss of key, and wheel repairs along with much more. If your vehicle’s issues cannot be repaired on the same day, we can help with completing your journey (subject to t&cs), helping to ease the stress of the situation as much as possible for you.

    For more information on AXA’s Motor Rescue and the many benefits it contains, you can consult your policy documents.

  • Am I covered if personal belongings were stolen from my van?

    Being the victim of a theft will be a difficult time for you. AXA are on hand to help with our ‘Extra Benefits Package’ add-on. This is available to those who choose our Premier van insurance policy. If you have personal belongings stolen from your van during a theft, AXA will pay up to €250. These claims won’t impact your no claims bonus.

    It is important to note that there are some belongings, such as money and tools, that will not be covered under your van insurance policy if stolen.

    For full terms and conditions and to understand what is protected under your van insurance policy, refer to your policy document.

  • What can I do if I lock myself out of my van?

    With AXA, we understand that sometimes the most unforeseen circumstances can occur. One of these occasions is finding yourself locked out of your van. With AXA’s Motor Rescue add-on, you can have peace of mind that we are here to help.

    With AXA’s Motor Rescue, you can rest assured that we will help to keep you and your van on the road. If you find yourself locked out of your van, simply contact our motor rescue team on 0818 7 365 24, we can send out an AXA approved technician to help retrieve your keys. If you would rather use your own technician we will pay for up to one hour’s labour.

    For more information about what is covered under our Motor Rescue and how this impacts you if you’re locked out of your van, consult your policy documents.

  • Is windscreen cover included on my van insurance policy?

    Having windscreen cover is important, particularly if you are a commercial van driver. AXA offer two alternatives which allow you to ensure that your windscreen is fully protected in the event of any incidents.

    Within the Standard package: You can purchase Glass breakage cover (covers windscreen and windows, excludes sunroof) for an additional premium.

    The Premier package, includes damage to windscreens or windows up to €300 (when you buy comprehensive cover).

    For an additional premium you have the option to increase your limit up to €750 (if you already have €300 cover under comprehensive).

    AXA’s Glass Breakage covers all of the windows within your van. We also offer extra coverage for your van’s body work if it is damaged by any broken glass, if you choose to avail of this add-on at a slight extra cost.

    For more information on the details of your windscreen cover within your van insurance policy please review your policy documents.

  • What happens after I pay my van insurance?

    Finding your most suitable van insurance policy can be quite a long process, but here at AXA we aim to make the entire process as straight forward and easy for you as possible.

    Once you have paid your van insurance, we will then send a letter to your given address confirming the receipt of your payment. From then, your cover is activated. Within this, we will outline the full details of your van insurance cover. We will also request copies of the documents associated with your insurance, such as your driving licence.

    You must send us all the required documents we outline in the letter. Once we have attained these, we can issue your insurance certificate.

    If you have any questions on this process, or are unsure of how to pay your van insurance, you can contact our dedicated van insurance team on 0818 7 365 24 and we will be on hand to guide you through the steps.

  • Am I covered to drive my van abroad?

    If you own a commercial van, and are hoping to take it abroad within the EU, you can have peace of mind that AXA have you covered.

    When you choose one of AXA’s van insurance policies, you also avail of our 31 days coverage anywhere within the EU, during your insurance period. This is a free extra benefit we offer on all of our van insurance policies. However, it is important to fully read and understand your policy documents before taking your van abroad to check what cover applies.

    For more information on cover while driving abroad within the EU, please contact us on 0818 7 365 24 or visit us in one of our local branches.

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