Contact AXA
Talk to us today
You can get in touch with AXA online, over the phone (general enquiries 0818 7 365 24) or in a branch. Please select one of the topics below to find contact details for the option that works best for you
Policy changes and renewals
Cancelling or suspending your policy
Talk to someone in your local branch
Making changes to your policy
Talk to someone in your local branch
Renewals
You can renew your car or home insurance policy through your My AXA account.
Talk to someone in your local branch
Documentation
Forwarding documents to AXA
You can forward your documents to us by: MyAXA.
You can upload the documents in your MyAXA account.
Branch:
You can bring the documents to any of our branches.
Post:
Please forward the documents to:
Post Validation Team,
AXA Insurance dac,
Wolfe Tone House,
Wolfe Tone Street,
Dublin 1
D01 HP90
Requesting documents from AXA
You can request documents by filling out the documents request form.
Payments
Renewal payments
You can renew your car or home insurance policy through your My AXA account.
Talk to someone in your local branch
New policy payments
Pay in your local branch
We also accept payments by cheque, postal orders or bank drafts made payable to AXA Insurance. Please write your policy number on the back of your cheque, order or draft and sent it to:
AXA Insurance,
Post Validation Team,
Wolfe Tone House,
Wolfe Tone Street,
Dublin 1.
Monthly payment or outstanding balance on your policy
Pay in your local branch
To set up a direct debit
Pay in your local branch
Claims and emergencies
New claims
Talk to someone in your local branch
Existing claims
Please call your dedicated claim handler, their phone number is noted on the "Next Step" letter posted to you after the claim was registered. Alternatively, you can call us on 0818 7 365 24.
Talk to someone in your local branch
Home insurance emergency assistance
0818 253 347 (Open 24/7)
Roadside Assistance & Car and Key Rescue
Windscreen claims
Complaints
AXA Insurance
There may be times when you feel you don’t get the service you expect from us. Here’s our complaints process to help you.
- For a complaint about your policy or claim, please contact your local AXA branch or ring us on 0818 7 365 24
Customer Care
If we cannot sort out your complaint, you can contact our Customer Care Department.
Contact details are for Republic of Ireland customers only. Contact details for Northern Ireland customers can be found here.
- Send us an email: click here
- By phone: 0818 505 505
- By post: AXA Insurance, Customer Care Department, Freepost, Dublin 1
Contact details for AXA UK customers can be found here.
Please quote a reference when contacting us i.e. policy number, claim number or complaint reference number.
Financial Services Ombudsman
If you are unhappy with the way we have dealt with your complaint, you may be able to refer to the Financial Services and Pensions Ombudsman.
- Financial Services and Pensions Ombudsman,
- Lincoln House,
- Lincoln Place,
- Dublin 2,
- D02 VH29
- Phone: 01 567 7000
- Email: info@fspo.ie
- Website: https://www.fspo.ie/
European Commission's Dispute Resolution
If you have taken a product out online with AXA and are unhappy with the product or service you have received, you can also use the European Commission's Online Dispute Resolution platform to make a complaint.
The purpose of this platform is to identify a suitable Alternative Dispute Resolution provider and we expect that this will be the Financial Services Ombudsman's Bureau.
Please be aware that the Financial Services Ombudsman will only be able to consider your complaint after AXA have had the opportunity to consider and resolve this.
Our promise to you
- We’ll reply to your complaint within five days.
- We’ll investigate your complaint.
- We’ll keep you informed of progress.
- We’ll do everything possible to sort out your complaint.
- We’ll use feedback from you to improve our service.
Quotes
Car insurance
Get a car insurance quote online
Talk to someone in your local branch
Home insurance
Get a home insurance quote online
Talk to someone in your local branch
Van insurance
Get a van insurance quote online
Talk to someone in your local branch
Motorcycle insurance
Talk to someone in your local branch
Small business insurance
Talk to someone in your local branch
Alternative phone numbers
AXA Plus
Careers
Press and media enquiries
Please note this email address is strictly for journalist queries only.