Cookie Policy

General

This document is our cookie policy. It contains information on how we use cookies on our websites, which include all webpages that exist on the domain names axa.ie, axani.co.uk & axacommunitybikerides.com and all subdomains of these sites with the naming structure ‘example.axa.ie’ and any other website that AXA Insurance dac creates in the future (together these websites are referred to in this document as the “Websites”). The Websites (including all of their pages and subdomains) are owned by AXA Insurance dac either solely or jointly with other companies. In addition to this Cookie Policy and in connection with our Websites, please also read our Website Data Protection Statement.

We may amend this Cookie Policy from time to time, by updating this page, to reflect any changes in the technology or the law regarding cookies. You should check this page from time to time to ensure you are aware of any changes.

Company information

References to “AXA”, “us”, “our” and “we” mean AXA Holdings Ireland Limited and its subsidiaries, including AXA Insurance dac, and any associated companies from time to time. More information about AXA can be found here.

About cookies

What are cookies?

Cookies are small files that websites place on the device you’re using to browse the internet (for example, your laptop, smartphone or tablet). Cookies are commonly used to record some aspect of your visit to a site, such as choices you’ve made or preferences you’ve set during your visit.

You can find out more about cookies (such as how to manage them, delete them and switch them off) at the independent website allaboutcookies.org.

Why we use cookies

We use cookies to give you the best experience when you visit our Websites. By using cookies, we can make it easier for you to do many things, such as managing your accounts, policies, or login details, and applying for products and services. Cookies can also allow us to tailor the content of our Websites so we can show you services or adverts we think you may be interested in.

Keeping your personal information safe

We do not store personal information, such as your name, telephone number or email address when we use analytics cookies on our Websites. The cookies we use cannot read or search your device to obtain information about you or your family, or read any material kept on your hard drive.

Links to sites provided by others

If you follow a link from one of our Websites to another website, please be aware that the owner of the other website will have their own privacy and cookie policies for their site.

How to manage and switch off cookies

If you would like to change your cookie preferences, please click here. You can also click on the "cookie options" link at the bottom of any page of our Websites.

Your web browser also provides settings that allow you to manage or switch off cookies. However, if you do switch off all cookies, you may not be able to use all of the services on our Websites.

To disable cookies, or to receive a warning whenever cookies are being used, you have to adjust your browser settings. Visit the "help" section of your browser for details on how to manage your cookie settings, or visit www.allaboutcookies.org/manage-cookies for more information.

Types of cookie we use

We use both first and third-party cookies. Whether a cookie is ‘first’ or ‘third’ party refers to the domain placing the cookie. First-party cookies are those set by a website that is being visited by the user at the time, in this case cookies placed by us and our Websites. A third-party cookie is set by an entity or domain other than the website being visited.

We may use both session cookies and persistent cookies. Session cookies allow a website operator to link your actions only during a browser session, when you open the Internet browser window until you close the browser window. These cookies are temporary and they are deleted when you close the browser. Persistent cookies remain on your device for the period of time specified in the cookie. The storage periods for the cookies we use are discussed below.

We have classified the cookies we use on our Websites into the following categories:

Strictly necessary cookies

These cookies are essential for our Websites to work as expected, and also to protect our Website from potential cyber attacks. Our Websites cannot function properly without them, therefore they can’t be turned off. Strictly necessary cookies are used for the sole purpose of (i) carrying out the transmission of a communication over an electronic communications network, or (ii) to allow a website owner to provide the services you have requested.

First-party cookies

We place the following strictly necessary cookies on our Websites:

Cookie namePurposeDuration
.AspNet.ApplicationCookieThis session cookie is used to store account information for the duration of the session.Session
__RequestVerificationTokenThis is an anti-forgery cookie designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery. It holds no information about the user and is destroyed on closing the browser.Session
ASP.NET_SessionIdThis cookie is used to maintain an anonymised user session by the server.Session
ASPXAUTHThis cookie is used to store account information to keep the user logged in.8 hours
axaplusThis cookie is used to store account information to keep AXA Plus users logged in.1 year
axaplusThis local storage object is used to store non-personal data relating to AXA Plus offers.Persistent
axaplusniThis cookie is used to store account information to keep AXA Plus users logged in.1 year
covid-19-message-dismissedWhen a user wishes to hide our COVID-19 banner this cookie is used to remember their choice, so the banner stays hidden throughout their browsing session.Session
exp_csrf_tokenA security cookie used to identify the user and prevent forgery.1 hour
exp_flashControl panel user feedback messages, encrypted for security.1 day
exp_last_activityRecords the time of the last page load. Used in conjunction with the last_visit cookie.1 year
exp_last_visitDate of the user’s last visit. Can be shown as a statistic for members and used by the forum to show unread topics for both members and guests.1 year
exp_rememberDetermines whether a user is automatically logged in upon visiting the site.2 weeks
exp_sessionidSession ID, used to associate a logged in user with their data.1 hour
exp_trackerContains the last 5 pages viewed, encrypted for security. Typically used for form or error message returns.Session
Session_*This cookie is used to maintain an anonymised user session by the server.30 minutes

Third-party cookies

The third-party cookies used on our Websites are listed below. We use these cookies for the stated purposes. However, we are not responsible for the processing of data from you by this third party for its own purposes. For more information about the processing by these third parties for their own purposes, see the respective policies of these third parties.

Cookie nameProviderPurposeDuration
_dc_gtm_UA-*Google Tag ManagerThis cookie is associated with sites using Google Tag Manager to load other scripts and code into a page. Where it is used it may be regarded as Strictly Necessary as without it, other scripts may not function correctly. The end of the name is a unique number which is also an identifier for an associated Google Analytics account.1 minute
_evidon_consent_cookieEvidonThis cookie is used to manage the end users' cookie consent preferences.6 months
_evidon_suppress_notification_cookieEvidonThis cookie is used to hide the cookie consent banner.30 days
ARRAffinityAzure CloudThis cookie is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.Session
incap_ses_*ImpervaThis cookie is used to relate HTTP requests to a certain session (AKA visit) – re-opening the browser and accessing the same site should be different visits.Session
nlbi_*ImpervaTo ensure requests by a client are sent to the same origin server.Session
visid_incap_*ImpervaThis cookie is used to relate sessions to a specific visitor (visitor representing a specific computer).1 year
reese84Under investigation1 month

Analytics cookies

These cookies are used to find out how people are using our site. This helps us fix areas that may not be working and make the site easier to navigate. These cookies help us to monitor and improve how our Websites work. They allow us to understand how people are using our Websites, which helps us to fix areas that may not be working properly and to make the Websites easier to use. They’re also used to check whether changes we make to the Websites make it better or worse for you.

Third-party cookies

The third-party cookies used on our Websites are listed below. We use these cookies for the stated purposes. However, we are not responsible for the processing of data from you by this third party for its own purposes. For more information about the processing by these third parties for their own purposes, see the respective policies of these third parties.

Cookie nameProviderPurposeDuration
_gaGoogle AnalyticsThis cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the site’s analytics reports. 2 years
_gatGoogle AnalyticsThis cookie name is used in association with Google Universal Analytics, according to documentation it is used to throttle the request rate – limiting the collection of data on high traffic sites.1 minute
_gat_gtag_UA_*Google AnalyticsThis cookie is used by Google Universal Analytics to throttle the request rate – limiting the collection of data on high traffic sites.1 minute
_gat_UA-*Google AnalyticsThis is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.1 minute
_gidGoogle AnalyticsUsed by Google Analytics to distinguish users. 1 day
_hjidHotjarThis cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.1 year
_hjidHotjarThis local storage object is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.Persistent
_hjTLDTestHotjarWhen the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.Session
ADRUMAppDynamicsAppDynamics – browser performance management tool uses this cookie to collect web performance data and IP addresses.Session
ADRUM_AGENT_INFOAppDynamicsAppDynamics - browser performance management tool uses this storage object to collect web performance data.Persistent
ADRUM_CLIENT_INFOAppDynamicsAppDynamics - browser performance management tool uses this storage object to collect web performance data.Persistent
aws.cognito.identity-id.*ServisbotThis local storage object is used to restore existing chatbot conversations, and to identify a client within a conversation context.Persistent
AXAIECSADBIDCelebrusThis cookie is used by Celebrus analytics. It ensures that all data from one user is sent to the same database or real-time server.Session
AXAIECSAkeyCelebrusThis cookie is used by Celebrus analytics. It protects the system from attempts to spoof the session reference.Session
AXAIECSApersistedCelebrusThis cookie is used by Celebrus analytics. It gets updated on session start and contains information about the user's session.Session
AXAIECSAsessionCelebrusThis cookie is used by Celebrus analytics. It is updated when browser events are sent to the data collection server.Session
AXAIECSASFCelebrusThis cookie is used by Celebrus analytics. It is used to protect the operation of the website from failures in network or Celebrus systems.Session
AXAIECSAuvtCelebrusThis cookie is used by Celebrus analytics. It allows us to tie together user activity across different user sessions.Session
expirationTimestampServisbotThis local storage object is used to track when the chatbot conversation should expire.Persistent
isResetServisbotThis local storage object tracks whether the chatbot conversation has just been reset so we can increment the unread messages counter.Persistent
mautic_device_idMauticThis local storage object is used to track user interactions with AXA Plus offers.Persistent
mautic_device_idMauticThis cookie is used to track user interactions with AXA Plus offers.Session
messengerStateServisbotThis local storage object is used to remember if the chatbot messenger should be open or closed.Persistent
mtc_idMauticThis local storage object is used to track user interactions with AXA Plus offers.Persistent
mtc_idMauticThis cookie is used to track user interactions with AXA Plus offers.Session
mtc_sidMauticThis local storage object is used to track user interactions with AXA Plus offers.Persistent
mtc_sidMauticThis cookie is used to track user interactions with AXA Plus offers.Session
textInputServisbotThis local storage object tracks when the chatbot text input field is disabled.Persistent
usbl.*UsabillaThese local storage objects are used in conjunction with the usbls cookie. The objects are used to track whether users are new or returning visitors and to then show the campaign to the right users. Persistent
usblsUsabillaThis cookie is used in association with Usabilla campaigns, which is tool we use to gather user feedback. It is used to track whether users are new or returning visitors and then to show the campaign to the right users. Session
usy46gabsosdCelebrusThis cookie is used by Celebrus analytics. It provides the coordinating reference for information on the user’s activity during the session, and enables us to identify extended periods of inactivity and so classify those as a new session.Session

Advertising cookies

These cookies remember products you show an interested in to display other products or offers that may be relevant to you when you visit other websites. They are also used to make sure we don’t show you adverts for things you’ve already bought. They may also be used for market research and to help measure the effectiveness of an advertising campaign.

If you choose not to accept these cookies, you will still see adverts as you browse the web, but they won’t be as relevant to your personal interests.

Third-party cookies

The third-party cookies used on our Websites are listed below. We use these cookies for the stated purposes. However, we are not responsible for the processing of data from you by this third party for its own purposes. For more information about the processing by these third parties for their own purposes, see the respective policies of these third parties.

Cookie nameProviderPurposeDuration
_fbpFacebookUsed by Facebook to deliver a series of advertisement products such as real-time bidding from third party advertisers.3 months
_gcl_auGoogle AdsenseThis cookie is used to help measure ad click data so that conversions are measured effectively.90 days
_uetsidBingThis cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site.1 day
_uetsidBingThis local storage object is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site.Persistent
_uetsid_expBingThis local storage object contains the expiry date for the uetsid local storage object.Persistent
_uetvidBingThis cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site. It contains a unique, anonymised visitor ID representing a unique visitor. 2 weeks
_uetvidBingThis local storage object is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site. It contains a unique, anonymised visitor ID representing a unique visitor. Persistent
_uetvid_expBingThis local storage object contains the expiry date for the uetvid local storage object.Persistent

Personalisation cookies

These cookies are used to learn what you’re interested in. We use these to show you products we think are relevant to you while you’re on our site. These cookies allow us to personalise your visits with enhanced features that need to remember your preferences and choices, such as your user name, language or region.

First-party cookies

We place the following personalisation cookies on our Websites:

Cookie namePurposeDuration
localBranchThis local storage object is set when a user selects their local branch on our website. It is used to remember that choice so the user can quickly find their local branch's contact details on future visits.Persistent

Personal data processed by cookies

We collect the following personal data about you upon your visit to our Websites:

  • Technical Data;
  • Usage Data;
  • Analytics and Attribution Data; and
  • Cookie Preferences: the acceptance or rejection of cookies being placed on your device.

For further information about how we process the personal data processed by our cookies, please visit our Website Data Protection Statement.

Contact information

If you have any queries in relation to this Cookie Policy, please contact our Data Protection Officer (or ‘DPO’) at +353 (0)1 471 1812 or compliance@axa.ie or write to: DPO, AXA Insurance dac, Wolfe Tone House, Wolfe Tone Street, Dublin 1.