Emergency Home Assistance | AXA Insurance

Emergency Home Assistance

A 24/7 call-out service for home emergencies

This complimentary service offers a short-term fix for minor emergencies that happen in the home.
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What does Emergency Home Assistance include?

Plumber fixing pipe under sink

Emergency Home Assistance is available for minor emergencies that occur in the home and need a short-term fix. For example, a broken window, a plumbing problem or a damaged roof.

Just give us a call and we’ll send an AXA-approved tradesman to your home within 24 hours to patch up the problem before it gets worse. This will give you some time to get it fixed at a later stage.

With Emergency Home Assistance there’s no need to panic if you have an emergency in your home because we’ll be there to help, whether it’s day, night, a weekend or a bank holiday!

Will this service affect my premium?

No, AXA’s Emergency Home Assistance is a complimentary service for home insurance customers.

Availing of the service does not mean you are making a claim, so call-outs and repairs won’t impact the price of your premium the following year.

Technician servicing boiler

For when you need help the most

Imagine there’s an issue with your heating – your boiler isn’t firing and you need someone to come and look at it, ASAP. The only problem is, it’s a Saturday night on a bank holiday weekend. Chances are, you will struggle to find a plumber available out-of-hours, and on a bank holiday.

With Emergency Home Assistance, there’s no need to panic.

Not only will we send a tradesman to your house within 24 hours, but you won’t need to pay for the out-of-hours call-out.

Regardless of if the emergency happens on a bank holiday weekend, during the Christmas or Easter season, or just late at night – Emergency Home Assistance is there for you, 24/7.

Have questions?Find answers to commonly asked questions in our Help CentreVisit Help Centre
Tradesman measuring wood

The benefits of emergency home assistance

  • Home call-outs

    Get up to 4 call-outs per year, free of charge.

  • 24/7 service

    It is a 24/7/365 service. Regardless of whether the emergency happens on a bank holiday weekend, during the Christmas or Easter season, or just late at night – Emergency Home Assistance is there for you, 24/7.

  • Qualified tradesman

    We will send an AXA-approved tradesman to your house within 24 hours to patch up the problem before it gets worse, giving you time to get it fixed at a later stage. So you can be confident that a qualified tradesman will carry out the work.

  • Short-term fix

    We provide 1 hour of labour, up to the value of €250, to temporarily repair the issue, or fully repair it depending on the problem. Or if there’s an issue with your roof, we provide 1 hour of labour, up to the value of €500, for roof repairs.

  • No excess

    Call-outs, repairs and temporary fixes are excess free – meaning you don’t pay anything.

  • Overnight accommodation

    We will cover you with €100 towards overnight accommodation for you and your family if your home is unfit to live in due to an emergency.

  • No affect on your premium

    Your premium for the coming years won’t be affected for any call-outs needed under the emergency home assistance service.

I have a home emergency, who do I call?

Call 0818 7 365 24 if you have an emergency in your home and need our assistance service to call-out. We will send an AXA-approved tradesman out to your house within 24 hours to patch up the problem.

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