Trying to find the very best car insurance for you and your lifestyle can be a confusing process, particularly when there are so many different car insurance companies to choose from. At AXA, we aim to give all our customers the best possible experience, ensuring that we make our claims process as easy as possible for our policy holders. We also give our customers the opportunity to leave honest reviews of our services and claims process for others to read.
Where can I read the reviews of AXA?
Here at AXA, we pride ourselves on having excellent customer service. To achieve this, we encourage our customers to give their feedback as often as possible. To allow our customers to give honest reviews of our customer service, we have partnered with Feefo, a completely independent, unbiased company who reaches out to our customers, past and present, to receive any critiques and comments they may have on our service.
By receiving this feedback through Feefo, it allows our customers to be as honest as they wish to be, and it gives us information on how we are performing. We post these reviews on our website so that new customers can read these and decide for themselves if they wish to take out an insurance policy with us. We believe that being honest sets us apart from other insurance companies. Showing that not only do we try to give each customer the very best customer service, but we are also willing to learn from each experience.
What is the claims process with AXA?
At AXA, we understand that being involved in an unexpected accident can be a stressful process, particularly if you need to file a claim. Therefore we aim to make the process as easy and stress-free as possible for each of our customers.
To make a claim with us, you can simply fill out our online claim form and then decide a suitable time for one of our dedicated car insurance team members to contact you. Once you have submitted this, we will then contact you for any information needed and help you complete your claims process. You can then track the status of your claim any time by logging into MyAXA. By simplifying this process as much as possible for our customers, we have found it alleviates part of the stress, as seen through the numerous reviews customers have left on our process.