Home insurance - Renewals

• My policy is up for renewal - how can I cancel it?

  Your policy won’t renew unless we receive a payment. So if you've previously paid in full, there’s nothing you need to do. Your policy will automatically expire.

  If you paid by monthly direct debit, simply call us on 0818 7 365 24 or drop into your local branch.

  You’ll find more detailed instructions in your renewal letter.

• My Home Insurance is due for renewal, how do I review my cover?

  We'll send your renewal documents approximately 4 weeks before your renewal date and your cover will be outlined in your renewal offer.

  If your circumstances have changed or you'd like to discuss your renewal, please give us a call on 0818 7 365 24 or drop into your local branch.

  If you'd like to renew, use our Payment Form. Simply choose 'RENEWAL' from the menu. Your documents will follow in the post.

• What does automatic renewal mean?

  When you choose automatic renewal, your policy will automatically renew on your renewal date each year. If you are happy with the renewal terms and the premium quoted there is no need for you to take any action.

  Unless you contact us prior to the renewal date, your policy will renew, and your monthly instalments will continue to be debited. Car and home insurance customers can check if you have automatic renewal in your MyAXA account.

• How can I renew my policy?

  If you pay by monthly direct debit, we'll automatically renew your car or home policy for you.

  If you'd like to pay the full amount up front, you can do so by selecting 'Pay renewal in full' from the drop-down menu on our payment form. You can also renew your policy through your MyAXA account. To register for MyAXA, please visit here.

  If you've paid in full previously and would now like to pay by direct debit, simply call us on 0818 7 365 24 or drop into your local branch.

  Need help? We’ve put together a simple guide.

  As a car or home customer, you can view your payment information any time through your MyAXA account.