My monthly payment was taken twice. What do I do?

If your payment has been taken twice, you have three options:

  1. We can refund the overpayment amount back to your bank account.
  2. You can leave the overpayment on your account and we won’t take next month’s payment.
  3. You can contact your bank and ask them for a Sepa Refund – the bank will then refund you your direct debit payment. This is the quickest option as payment is normally back in your account on the same day.

Contact us to discuss your options on 0818 7 365 24.