Call us on 1890 24 7 365   MyAXA

Frequently asked questions about documents

Where should I send my documents once I have purchased my policy?

  • You can forward your documents to us by:

    1. Email

      Unless an original document is requested you can send scanned documents as attachments via email to axadocuments@axa.ie.

    2. Branch

      You can bring the documents to any of our branches.

    3. Post

      Please forward the documents to:

      Post Validation,

      AXA Insurance dac,

      Wolfe Tone House,

      Wolfe Tone Street,

      Dublin 1

      D01 HP90

    4. MyAXA

      You can upload the documents in your MyAXA account.

If I buy a policy online when will I receive my documents?

  • Your policy documents will be available once initial payment is made. This will include a 14 day temporary insurance disc and certificate, as we can only issue an annual disc and certificate once we receive all outstanding documentation – for example, proof of No Claims Discount.

    When received, you can download your annual insurance disc and certificate, along with your other policy documents, in your MyAXA account. MyAXA, available to most of our Motor and Home customers, is home to all your policy documents and relevant information.

    Alternatively, you can contact us on 1890 24 7 365 or visit one of our branches.

I bought my policy a while ago and still haven’t received my annual insurance cert.

  • Once we receive all your documents, you’ll be able to access your insurance disc and certificate on MyAXA. You can also request your documents by filling out a documents request form.

    If you’re not sure which documents you have to send, log into MyAXA. You can upload any outstanding documents there too.

    If you need more help, you can contact us on 1890 24 7 365 or drop into one of our branches.

I want to get my no claims discount letter from AXA, how can I request this?

  • Your No Claims Discount letter is attached to your renewal letter. You can also access it on your MyAXA account or fill in a document request form.

    There is a €15 administration fee for any subsequent copies of your No Claims Discount letter.

    If you need more help, you can contact us on 1890 24 7 365 or drop into one of our branches to request this document.

If I use my car to drive to or from work (or during the working day) what class of use should I have on my policy?

  • If you use your car to drive to work you should have Social Domestic and Pleasure plus Commuting cover on your policy. Please refer to Section 3 on your Certificate of Insurance to check the level of your cover. You can access this document in your MyAXA account.


    Alternatively, you can contact us on 1890 24 7 365 or visit one of our branches.

Can I drive someone else’s car?

  • You can drive someone else`s car with their permission, on a third party basis if you have driving of other cars cover on your policy.


    If you do not have this cover please check with the owner of the car, as you may be covered to drive under the terms of their insurance policy. Remember, it is the driver’s responsibility to ensure cover is in place before driving another vehicle. This cover applies only in the Republic of Ireland.


    This information is noted on your Certificate of Insurance; please refer to section 5b on this document. You can access this document in your MyAXA account.


    Alternatively, you can contact us on 1890 24 7 365or visit one of our branches.

How can I check who can or cannot drive my car?

Am I covered to drive abroad?

  • Yes, you are covered to drive in the following countries: Republic of Ireland, Northern Ireland, Great Britain, Isle of Man, and the Channel Islands. Your policy is also automatically extended to cover you to travel to EU member states for up to 31 days in any period of insurance.


    Please note, some of the sections of your policy cover apply only while driving in the Republic of Ireland, Northern Ireland and Great Britain.


    Please call us on 1890 24 7 365 or visit your local branch if you are in any doubt regarding your cover.


    Terms and conditions apply, please refer to your policy document for more information.

What documents do I need to provide to receive my insurance disc and certificate?

  • We will advise you which documents to forward when you set up your policy. As minimum new customers will need to provide the following:


    Driver Licence:

    • ROI and UK licence holders will have to provide their driver licence number.
    • Licences issued outside ROI/UK must present the original document to us.

    Driving History:

    • No claims discount - if you have no claims discount earned in your own name we will require the original document confirming the number of years without claims, claims details, matching vehicle registration and expiry date.
    • Driving experience earned as a named driver - if you were named on another policy as a named driver we will ask you to provide a letter from previous insurer confirming drivers named, period of cover and details of any claims disclosed.
    • Driving experience earned on a company car - if you were driving a company car we will ask you to provide the below documents:

      • Letter from the insurance company confirming that you were covered on the company policy, number of claim free years and period of cover.
      • Letter from your employer confirming, period of cover, full time, exclusive use of the vehicle, no claims made on the vehicle during this period of time and confirmation that you no longer have the use of the company car.
    • Detail of previous claims - letter from previous insurer outlining date of loss, claim type, status and settlement amount of the claim.

    • We may also ask you to forward any additional documentation to ensure that you receive the right policy. This will be explained to you at the time of purchase.

Where should I send documents relating to my claim?

  • You can forward your documents to us by:

    1. MyAXA

      You can upload the documents in your MyAXA account.

    2. Branch

      You can bring the documents to any of our branches.

    3. Post

      Alternatively, you can forward the documents to:

      Claims Department,

      AXA Insurance dac,

      Wolfe Tone House,

      Wolfe Tone Street,

      Dublin 1

      D01 HP90

    4. Email

      Unless an original document is requested you can send scanned documents as attachments via email to claims@axa.ie.

      Important: Please include your claim number in the subject line of the email, followed by "i" (e.g. 123456789i).

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